Refund & Returns Policy
The Solidarity Shop | Stand 4 Sisterhood
Thank you for shopping with The Solidarity Shop! Every purchase supports Stand 4 Sisterhood’s mission of securing sustainable futures for 4 generations of girls and women.
We appreciate your support and want you to feel confident when shopping with us. Please review our Refund & Returns Policy before completing your purchase.
1. All Sales Are Final
The Solidarity Shop offers merchandise produced through print-on-demand services. Because many of our products are made specifically for each order, all sales are final once an order enters production, except where required by law or otherwise stated in this policy.
We do not accept returns, refunds, or exchanges for:
- Changes of mind or personal preferences.
- Incorrect sizes, colors, or styles selected during checkout.
- Orders placed with incorrect customer-provided information.
- Products that have been worn, washed, used, or altered.
- Minor variations in color, print placement, or appearance that fall within normal production tolerances.
We strongly encourage customers to review product descriptions, sizing charts, colors, and order details before completing their purchase.
2. Damaged, Defective, or Incorrect Items
We understand that mistakes can happen during production or fulfillment.
If your order arrives damaged, defective, or different from what you ordered, please contact us within 14 days of receiving your product.
Email: shop@stand4sisterhood.org
Please include:
- Your full name.
- Your order number.
- A description of the issue.
- Clear photographs showing the damaged, defective, or incorrect item.
Our team will review your request and coordinate with our fulfillment provider to determine whether a replacement or refund is appropriate.
Submitting a request does not automatically guarantee a refund or replacement. Claims are reviewed based on the circumstances, available documentation, fulfillment-provider policies, and applicable law.
3. Returns & Exchanges
Because our merchandise is produced on demand, The Solidarity Shop does not offer traditional returns or exchanges.
We cannot exchange products because of incorrect sizing, color preferences, or changes of mind.
If an item arrives damaged, defective, or incorrect, please contact us before taking any action.
Do not mail merchandise to Stand 4 Sisterhood or return products to the manufacturer without receiving specific instructions.
In many cases, eligible product issues can be resolved without requiring the original item to be returned.
4. Return Shipping
The Solidarity Shop does not provide prepaid return shipping labels or reimburse shipping expenses for unauthorized returns.
Customers should not ship merchandise to Stand 4 Sisterhood’s office or any other address without prior written authorization.
If a return is required for an approved claim, our team will provide instructions regarding the appropriate return process and any applicable shipping arrangements.
Any shipping costs or responsibilities will be communicated before an authorized return is initiated, subject to applicable law.
5. Refund Processing
If a refund is approved, it will generally be issued to the original payment method used during checkout.
Processing times may vary depending on your financial institution or payment provider.
You will receive an email confirmation once an approved refund has been processed.
6. Order Cancellations & Changes
Orders are scheduled to enter production 24 hours after purchase.
Customers have a 24-hour window from the time of purchase to request an order cancellation or modification.
If you need to cancel your order or correct any details, please contact us as soon as possible at shop@stand4sisterhood.org with your order number and requested changes.
We will make reasonable efforts to accommodate requests received before production begins. However, cancellations and modifications are subject to confirmation and cannot be guaranteed.
Once an order has entered production, it cannot be canceled or modified, except where required by law.
7. Shipping & Delivery Issues
Shipping and delivery times vary based on product availability, production schedules, shipping destinations, and carrier operations.
If your order is delayed, lost, or marked as delivered but cannot be located, please contact us with your order information.
We will review the circumstances and, when appropriate, coordinate with our fulfillment provider or shipping carrier.
Replacement or refund eligibility will depend on the circumstances, provider policies, and applicable consumer protection laws.
8. Sale & Promotional Items
Discounted, promotional, and clearance merchandise is considered final sale, except for eligible claims involving damaged, defective, or incorrect products or where otherwise required by law.
9. Gifts
Gift purchases are subject to the same Refund & Returns Policy as other merchandise.
If a refund is approved for a gift purchase, it will generally be issued to the original purchaser’s payment method.
10. Contact Us
Have a question about your order, a damaged product, or a potential refund?
Our team is happy to assist you.
The Solidarity Shop
Stand 4 Sisterhood
Email: shop@stand4sisterhood.org
Website: www.stand4sisterhood.org
Please include your order number when contacting us so we can assist you more efficiently.
Stand 4 Sisterhood reserves the right to update this policy as needed to reflect changes in our products, fulfillment operations, or applicable requirements. This policy does not limit any rights customers may have under applicable law.
